Call Center and Business Process Outsourcing in Bulgaria
Bulgaria is among the top preferred outsourcing locations in Eastern Europe in terms of call centre and business process outsourcing (BPO) services. Bulgaria has been a member state of the European Union since January 1st, 2007 and has harmonized its legal system in line with the EU requirements. In April 2004, the country became member of the NATO. Skills and knowledge of the labour pool, political and economic stability of the country, cultural proximity as well as the very competitive costs are some of the main reasons that make Bulgaria one of the most attractive outsourcing spots. To sum up, Bulgaria is now offering the best trade-off in Europe from a quality/price perspective.
Bulgaria at a glance:
• Population: 7.3 million
• Capital: Sofia - 1.3 million
• Time zone: GMT +2
Key facts and figures:
• Affiliations: NATO, WTO, European Union, OIF
• Macroeconomic and financial stability
• No currency risk, local currency is pegged to Euro
• EU lowest operational costs
• Well-educated and highly-skilled labour force
• University degrees: 28% of population
• Approximately 80% of university graduates speak English*
• 45,000 Bulgarian students in Europe
• Dominant foreign languages: English, German, Spanish, French, Russian
• 2 to 3 hours flight duration to the major European capital cities
• Comparable infrastructure to the other European countries
Why Bulgaria?
• Maturity and robust growth of the call centre / BPO sector
• Large talent pool and traditions in the engineering industry
• Strong language skills, work culture and ethics
• Service for Western European clients out of the same time zone
*Source: McKinsey&Company
