CallPoint has created a culture that focuses on client satisfaction, staff realization and continuous process improvement.
We consider our clients partners because we are an integral part of their operations. As a call center offering BPO services, we develop long-term relationships aimed at bringing value to them through process optimization, cost reductions, and sales developments programs.
The development of our staff is the key to our successful growth as call center. 70% of our top managers started in our call center (delivery centers) as agents during their studies; the remaining 30% had previous experience with top outsourcing competitors offering BPO services. All high potential staff go through regular assessment sessions, dedicated management training and receive incentives based on operational as well as long term strategic projects.
Continuous process improvement is part of the every day work of the call center operational management. it is supported by our Transformation Team experts, who are trained at Six Sigma methodology.
