CallPoint New Europe Values
1. RESPONSIBILITY
a) Quality focus: CallPoint is focused on Quality at every level of its organization: people, technologies and working environment. Our quality positioning is ensured through our ISO 9001:2008 certification (Quality Management System).
b) Security: CallPoint has the best infrastructure in place (earthquake-safe delivery sites; electrical independence; access through personal access control badges; server rooms protected with fireproof walls; and 24/7 guarded premises and video surveillance). CallPoint is also fully compliant with directive 95/46 on data protection. Security at CallPoint is recognized through its PCI DSS Compliance and its ISO 27001:2005 certification (Information Security Management System).
c) Integrity: Integrity relates to the honesty, seriousness, truthfulness and accuracy CallPoint demonstrates in every activity and respect. Integrity is one of the criteria the European Bank for Reconstruction and Development (EBRD) has taken into consideration when deciding to invest in CallPoint.
d) Sustainability: The Corporate Social Responsibility (CSR) concept of CallPoint is based on three fundamental pillars: social, societal and environmental. Each of these three pillars is supported by a fundamental objective illustrating the spirit of our approach, and thus emphasizing our corporate commitment: to generate enduring economic and social value.
e) Strong financial backbone: CallPoint is a profitable, solid and stable Company in financial terms with EBRD as a shareholder.
2. CUSTOMER-CENTRICITY
a) Fairness and Transparency: CallPoint acts as a true partner and guarantees transparency at every level of its organization. The Company never hesitates to disclose a problem when it occurs. CallPoint clients may validate the employees who will work on their project should they want to. CallPoint can record and archive 100% of the customer interactions (through call and screen recording).
b) Flexibility: CallPoint has the capacity and the experience to handle variable workloads. We understand that most of our clients face business seasonality; therefore, we are committed to efficiently absorb varying volumes of work.
c) Solution driven and result oriented: CallPoint never comes up merely saying there is a challenging situation. CallPoint always communicates the given issue and offers a solution to it.
d) Partnership approach: We consider our clients as partners that we work together with towards increasing the value we deliver.
3. INNOVATION
a) Service portfolio extension: CallPoint operates and evolves in a highly competitive environment, where innovation ability and capability constitute the key differentiating factors. As a consequence, the Company's aspiration is to extend its service spectrum in order to offer higher value to its clientele.
b) Inspiration: CallPoint employees are creative people, always considering how they can better serve the customers. Because of its inventiveness and pro-active attitude, the CallPoint team comes up with new ways of improving and adding value to the existing processes and structures.
4. OUR PEOPLE MAKE THE COMPANY
At CallPoint, 'yes' is not a scary word. We are capable of competing for a broad range of large-sized business process outsourcing opportunities. We differentiate ourselves from our competitors through the following PEOPLE VALUES we stand for:
a) We respect our commitment to people.
b) We encourage our people to believe in and follow a 'can do' approach.
c) We promote people development across all levels of our organization.
d) We support the development of new skills amongst our people through internal and external training.
e) We recognize the hard work of our people and remunerate the performance with a high level of variable pay in addition to many other benefits.
