We use best of breed technology in order to deliver a quality and seamless service to all our customers through a virtual call center organization:
- ACD (Automatic Calls Distributor) - AVAYA Platform Multivantage S8700;
- Powerful CTI - possibility to integrate with many CRM systems;
- VOCALCOM HERMES.NET linked to AVAYA platform to manage outbound calls;
- Recording and quality monitoring tools;
- Workforce management tools;
- Backbone LAN/WAN between delivery sites and central platform with security and QoS management;
- VPN IPSEC to access clients applications;
- Full redundancy of all key elements of the call centre operations to avoid any single point of failure including: Redundant Internet access, leased lines, Telco equipment, servers with hot spares on-site.
