Ecommerce/Retail
The ecommerce revolution is rapidly reaching maturity worldwide. More clients online expect a higher service level: faster or instant response to enquiries, help in choosing the right product, advice on how to finance, support for technical trouble-shooting, and more.
As a call center and BPO operator, CallPoint has developed significant expertise in offering these customer care services for the e-commerce industry:
- Multilingual teams to support customer care services: inbound calls, email for order taking and info calls
- Pre-sales support via chat / callback button, leading to higher sales volumes and conversion rate
- Claims management
