Financial Services
The payment industry is undergoing significant transformation. Thanks to the development of new technologies, the impact of the Payment Services Directive and the SEPA project, the market is entering into a new generation. It brings many challenges to financial institutions and many opportunities for the new entrants in the payment market.
The recent financial crisis leads many financial institutions to use BPO services to reduce their cost to serve and improve customer retention and cross-selling in existing markets.
While also seeking to use BPO services for cost reduction, the new entrants in the payment market place a relatively high importance on using BPO services support for quickly launch product at a European scale.
We develop a unique BPO services portfolio for prepaid services market stakeholders that lean on our strong customer interaction capabilities combined with a high level of expertise and state-of-the art technologies :
- Contact center 24/7 (PCI DSS compliant)
- Customer services
- Risk Management (including KYC)
- Dispute and chargeback Management
- Debt Collection
