Travel/Tourism/Leisure
Over the last 5 years the Internet has truly globalized the travel & leisure industry. This has resulted in a transformation of the value chain, the appearance of new players, and significant challenges for incumbents.
The industry must now deal with new distribution channels appearing on the Internet, a dramatic increase in direct contacts with final users and a need to adjust prices in real time to fight growing competition.
The challenge for all players is to find new solutions to stay ahead of the competition by offering an extended range of services while keeping strong profit margins. Business process outsourcing (BPO) for customer care services offers the ideal choice to reduce costs while maintaining a high level of quality when handling large volumes through different communication channels.
As a call center and BPO operator, we offer these customer care services for the travel industry:
- Multilingual Customer Care services via voice, email and chat;
- Reservation and order taking;
- Loyalty program management;
- Claims management;
- Back-office processing;
- Sales assistance.
