News


CallPoint New Europe is proud to announce that it has been awarded ISO 9001:2000 certification in February 2009.

25 March 2009 | read more


Leonard RIZOIU joined CallPoint New Europe Romania as HR Manager

17 March 2009 | read more

Who we are


We provide as a multi-lingual contact center the following services:

- Customer acquisition: telesales, leads identification, appointments setting
- Customer care: reservation centers, information lines, overflow management, directory enquiries services
- Market research and telephone surveys
- Debt collection
- Technical help desk support

Awards & Partnership



Multi-location service delivery


Our multi-location service delivery strategy allows us to deliver unified campaigns and projects while leveraging resources from several sites. It is supported by a centralized infrastructure and a technology independent from the production platform.

Today we have t...

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Case studies


1. Customer acquisition : How can you get 100, 000 new customers in 12 months?

Our client:
European retailer, selling clothes through catalogue sales

The challenge:
Generate 100, 000 new customers the first year

Ho...

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Testimonials


"I am very happy to have found with CallPoint New Europe a professional cooperation partner for our market research services in Eastern Europe. Thanks to the multilingual agents at CallPoint we are able to provide our services in several East-European countries efficiently...

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